Mark RobinsonPresident

Mark joined UPS Capital during its early stages in 1999. Throughout his tenure, Mark served in sales, product marketing and operations. As UPS Capital grew from a start-up business to a global corporation with over 600 employees operating in 22 countries, Mark advanced into senior leadership insurance and supply chain finance roles. Following his experience as Senior Managing Director of Supply Chain Finance and Senior Vice President of Global Operations, Mark was appointed President of UPS Capital in September of 2016.


  • Board President of Epilepsy Foundation of Georgia
  • UPS Executive Advisor for Veterans Programs
  • Veteran of United States Marine Corps
  • Holds a bachelor’s degree in marketing from California State University and a master’s degree in management from National University in San Diego

Keith CoxVice President of Sales

Keith Cox has been a valuable member of the UPS family for over 27 years. Keith has spent the majority of his tenure in a variety of sales and leadership roles focusing on creating meaningful connections for customers. Today, he leads the development of UPS Capital strategic plans that address customer needs and business opportunities as the Vice President of Sales. Prior to UPS, Cox was involved in a family-owned equine business where he served as head trainer and was responsible for all customer interactions.


  • Realigned the U.S. sales team to better address evolving customer needs and sales opportunities, while capitalizing on internal efficiencies and providing a seamless interaction for customers
  • Earned a bachelor’s degree in business administration from Atlantic International University and a certificate in emerging markets strategies from Georgia State

Cathy HiltonVice President of Legal Affairs

Having been a member of the UPS team for over 15 years, Cathy Hilton currently holds responsibility for UPS Capital’s global legal and compliance matters and oversees the processes and procedures that help UPS Capital comply with all laws and regulations. Her team strives to provide competent, timely, cost-effective and solution-oriented legal advice to support UPS Capital’s business partners. She has helped improve contracting processes, reduce the number of litigation matters and decrease legal and compliance costs.


  • Served as an attorney with Smith, Gambrell & Russell; a manager with Ethicon, Inc.; and a Burlington Industries’ production manager
  • Currently serves on the board and executive committee of Sheltering Arms Early Education and board of the Emory Alumni Association
  • Holds a bachelor’s degree in textile management from North Carolina State University and law degree from the Emory University School of Law

Jorge NavarroVice President, Europe Region

Jorge Navarro joined UPS Capital in 2012. Over the course of his UPS Capital career, he has held a number of key positions, including Country Manager for UPS Capital in Mexico and Americas Managing Director for Mexico, Brazil and Canada.

Between 1998 and 2012, Jorge was the Master Agent and Country Representative of UPS Capital Business Credit in Mexico, Chile and Argentina. Through this banking division, UPS Capital provided financing to companies importing capital goods using the Export Credit Agencies’ programs.

In April 2012, when UPS Capital integrated its Master Agents’ activities, Jorge was invited to join and was named Country Manager for UPS Capital in Mexico with the responsibility to launch and develop the risk mitigation portfolio. Two years later, he assumed the responsibility for Brazil and then added Canada in the fall of 2015.

In July 2016, he was selected as the UPS Capital Vice President responsible for Europe.


  • More than 30 years of experience in founding, developing and managing businesses in various segments in the United States and Latin America
  • Founding member and General Manager of Cima Capital LLC, a financial services firm responsible for operating the Representative Offices of UPS Capital Business Credit in Mexico, Chile and Argentina
  • Former member of the Board of Directors of Mexico´s Association of International Financial Institutions, and former member of the Representative Offices Chapter of the Association of Mexican Banks
  • Mentor for the past 11 years at Endeavor Mexico, a nonprofit organization that supports high impact entrepreneurs and has served on its advisory board from 2010-15
  • Graduated from the Universidad La Salle as a civil engineer and received an MBA from the Instituto Panamericano de Alta Direccion de Empresa (IPADE)

Leona RapelyeVice President of Operations and the Asia Pacific Region

Leona Rapelye joined UPS Capital in 2001 when First International Bank was acquired. She oversees customer relations, credit, claims, underwriting, and engineering functions. Over the years, Rapelye has served in many other roles at UPS, including global employee relations manager for UPS Supply Chain Solutions, corporate employee relations manager for UPS and director of human resources for UPS Capital.


  • Worked in human resources leadership roles for First International Bank (before its acquisition by UPS), Liberty Bank, Ames Department Store (corporate office) and Tolland Bank
  • Participates in the Society for Human Resource Management
  • Serves on the board of Georgia Nonprofit Sheltering Arms
  • Member of the Institute of Internal Auditors
  • Holds a bachelor’s degree in music from St. Lawrence University and a master’s degree in management from Rensselaer Polytechnic Institute

Jonathan TerryVice President of Finance

Jonathan Terry has been with UPS since 1996. As Vice President of Finance, at UPS Capital, Terry manages financial planning and accounting practices, budgeting, cash management, reporting, and tax activities. Previously, he served as UPS Capital’s finance controller. Over the course of his career he has held a number of marketing, operations and finance roles, including serving as the Director of Operations for UPS Capital Business Credit, a state-chartered bank based in Connecticut.


  • Serves as the Treasurer of the Epilepsy Foundation of Georgia
  • Holds a Bachelor of Business Administration degree in accounting from the University of Georgia and a Master’s Degree in finance from Kennesaw State University

Manuel Valdez
Vice President, Parcel Pro and the Americas Region

Manuel Valdez joined UPS Capital in 2015 through the acquisition of Parcel Pro. Parcel Pro is the leading provider of specialized insured shipping solutions to the jewelry and watch trade. Valdez spent more than 17 years with Parcel Pro, starting with its inception, and was responsible for global operations and geographic expansion across key jewelry districts in the U.S .and Asia. Valdez helped build Parcel Pro into the leading insured transportation carrier through rigorous security protocols, advanced technology and white glove service for customers.He currently has responsibility for Parcel Pro within the U.S., as well as responsibility for UPS Capital within the Americas.


  • Developed and operated one of the leading insured transportation providers in the U.S., with expansion in key U.S. and Asian markets
  • Holds a brokerage license in property and casualty, accident and health as well as surplus lines
  • Earned a bachelor’s degree in science and math from Thomas Edison State University

Tammy CaldwellManaging Director of People Resources

Tammy Caldwell has been with UPS since 1986, working in operations, legal, and human resources, where she spent the majority of her career. Caldwell served as the HR Director for several corporate functions and has also spent time in HR Systems, UPS Healthcare, Corporate Workforce Planning and the HR Service Delivery group. As Managing Director of People Resources at UPS Capital, she oversees the HR and talent development teams located in the United States, Asia and Europe. Her teams support the organization in cultivating and developing the next generation of leaders, while addressing various strategic and operational initiatives.


  • Completed a certificate in project management from George Washington University, and is a Certified Compensation Professional (CPB), Certified Benefits Professional (CBP) and Senior Professional in Human Resources (SPHR)
  • Holds a bachelor’s degree in chemistry from Otterbein University and a Juris Doctor (JD) degree from Georgia State University School of Law

Kiel HarknessManaging Director of Marketing and Business Information and Analytics

Kiel Harkness has been with UPS since 1999. As Managing Director of Marketing and Business Information and Analytics, Harkness is responsible for managing and directing the global UPS Capital Marketing, Business Intelligence, Product Development, Communications and Field Marketing teams. Prior to his role at UPS Capital, Harkness served seven years in international roles for UPS including the Director of Marketing for the U.K., Ireland, and Nordic markets and the Asia Pacific Business Planning and Revenue Management Director based in Singapore. Harkness held various roles in marketing and sales within the U.S. prior to his international assignments.


  • Launched an SMB (Small and Mid-size Business) digital ecosystem in the U.K., a first for UPS Europe
  • Deployed pricing automation across key Asian markets for multiple UPS divisions
  • Holds a bachelor’s degree in arts and sciences from Boston University and a master’s in business administration from Georgia State University

Srikanth MallyaManaging Director of Strategy and Corporate Development

Srikanth Mallya helped launch UPS Capital in 1999, and has contributed to the growth, consolidation and re-definition phases of the company’s business. Over the years, Mallya held a variety of roles within UPS Capital and UPS. He recently served as the Director of Strategy for UPS, where he contributed to the development and deployment of large, cross-functional transformation projects and supported corporate merger, acquisition and partnership activities. As the Managing Director of Strategy and Corporate Development at UPS Capital, his team supports the development and deployment of growth and investment priorities for the organization.


  • Worked on UPS’ joint venture with SF Express, a leading express parcel company in China
  • Charter member of the Atlanta chapter of TiE, the world’s largest not-for-profit organization committed
    to promoting entrepreneurship globally through mentoring, motivating, networking and educating
  • Holds a bachelor’s of engineering degree from the Manipal Institute of Technology in India and a master’s in business administration degree from The University of Texas at Arlington

Bill RoyalManaging Director of Information Technology

Bill Royal has been with UPS since 2000, working in software development for various departments and business units including Customer Technology, Supply Chain Solutions, and UPS Capital. Bill has held leadership positions on several major UPS initiatives including Quantum View Manage, Service Parts Logistics Universal Solution, Global Health Care Serialization, and Insurance Modernization. Today, he oversees the IT portfolio for UPS Capital and its affiliates and is responsible for project management, technology operations and application development.


  • Sun Certified Java Developer
  • Certified Scrum Master
  • Holds a bachelor’s degree in risk management and insurance and a master of business administration from the University of Georgia